How to unblock docx files ?

Problems/questions regarding the MailCleaner configuration

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Joined: Fri Aug 04, 2017 2:00 pm
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How to unblock docx files ?

Postby 16again » Fri Aug 04, 2017 7:41 pm

On fresh install of current release 2014120101 I can't get docx attachments through.
See error msg below
Under content_protection/attachment_name , there was no entry present for docx, so docx shouldn't be blocked in the 1st place

So I added an entry like : \.docx$ and set is to (disabled) , as this should allow it
However still getting msg below, any suggestions?

This is a message from Mailcleaner
The original e-mail attachment "MyDocument.docx"
is on the list of unacceptable attachments for this site and has been
replaced by this warning message.

If you wish to receive a copy of the original attachment, please
e-mail the administrator at dummy@ourdomain.local and include the whole of
this message in your request. Alternatively, you can call them, with
the contents of this message to hand when you call.

At Fri Aug 4 10:00:58 2017 the virus scanner said:
MailCleaner: (MyDocument.docx)

Note to Administrator: in 20170804/1ddXXW-000Fp1-CU
Posts: 8
Joined: Wed Jul 05, 2017 10:57 am
How did you hear about Mailcleaner: Google
Location: France

Re: How to unblock docx files ?

Postby nightbird » Thu Sep 07, 2017 2:19 pm


Just verify that in "Configuration ==> Content Protection and attachment Name" the rule \.docx$ is set to "disable"

Best regards


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